Course Fees, Payments and Refunds
1. Zokal Safety Training’s course fees are all-inclusive. There will not be additional charges or fees for the duration of the training course. Course fees are outlined on the Zokal Safety Training website www.zokal.com.au
2. In line with the RTO’s Fee Protection Policy the RTO will not collect more than $1,500 per student prior to course commencement.
3. Certificates and Statements of Attainment are issued to students who are assessed as competent in the units successfully completed. The cost of the certificates is included in the course fees.
4. Cancellation
a) Company and group enrolment cancellation for training courses
- A Purchased Order is required to confirm booking into a course.
- Withdrawal from a course with less than 48 hours (two business days) notice prior to course commencement, will require full course fee.
- Withdrawal greater than 48 hours (two working days) but less than ten working days’ notice inclusive, will require 50% of course fee.
- Full refunds available when notice of withdrawal is given more than 10 business days prior to course commencement.
- Student no show for a public course will require full course fee.
- Zokal reserves the right to issue refunds at its discretion.
b) Individual/public course cancellation for training courses
- Cancellation from a course with less than 48 hours (two business days) notice, will require full course fee.
- Cancellation from a course with more than 48 hours (2 business days) notice prior will attract a full refund or transfer to another course date.
- Cancellation of the second course date will incur full fee payment.
- Company registered student no show for a course will require full course fee.
- Zokal reserves the right to issue refunds at its discretion.
5. Students are responsible for the safe storage of their Certificates. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $50 including GST will be charged.
6. The RTO is responsible for issuance of AQF certification documentation within 30 calendar days of course completion, providing all fees have been paid and a valid USI number provided.
7. If a student is deemed not yet competent on completion of training, they will be offered 2 opportunities for further training and reassessment.